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Wholesale Account

Retail Team Member (REA)

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Pay

£10.85–£12.71 per hour

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Position

Part Time, Permanent Position

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Location

Reading

About the role:

Do you have a sweet tooth and enjoy delivering great customer service?

Welcome to Rodeo, the delicious doughnut destination.

We're a growing, Americana-inspired bakery brand creating fresh, handcrafted doughnuts loved by customers across the UK. We're looking for a Retail Team Member to create a warm and welcoming customer experience, represent the Rodeo brand and support the smooth running of our Reading store.

Your responsibilities:

  • Deliver warm, friendly and engaging customer service
  • Serve and package our handcrafted doughnuts and sweet treats to a high standard
  • Prepare and maintain attractive, well-stocked window displays, including ensuring products are correctly labelled
  • Prepare and serve coffee and other hot drinks where required
  • Support delivery orders by preparing orders accurately and ensuring product availability is kept up to date
  • Maintain a clean, organised and welcoming store environment
  • Monitor stock levels, including packaging, cleaning materials and other consumables
  • Follow all food safety, hygiene and health & safety procedures
  • Communicate allergen information clearly and confidently to customers
  • Represent Rodeo positively and contribute to a great team environment

What we're looking for:

  • Passion for delivering exceptional customer experiences
  • Positive, friendly and reliable attitude
  • Strong attention to detail and pride in maintaining high standards
  • Comfortable working in a fast-paced retail environment
  • Confident communicator and team player
  • Happy supporting all aspects of the store operation
  • Coffee or barista experience is preferred but not essential
  • Basic knowledge of espresso-based drinks and an interest in coffee would be an advantage

Experience:

Previous retail, hospitality or customer service experience is preferred but not essential.

Coffee or barista experience is an advantage, and training will be provided.

Role Details

Part Time, Permanent Position

  • Part-time, permanent position
  • Minimum 24 hours per week across 4 days
  • Monday to Sunday availability
  • Finishing times of up to 11:30pm may be required
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Right to Work In the UK:

You will be required to show documentation to prove your Right to Work in the UK before we are able to make any offer of employment.

All supporting documents will need to be valid and in date.

RODEO BENEFITS:

Coffee
Free Doughnut & Drink

Every shift, you can enjoy one of our delicious doughnuts and a hot drink on us. It's one of the little perks of being part of the Rodeo team.

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Staff Discount

Offering staff discounts is our way of showing appreciation to our employees for their hard work and loyalty.

We offer up to 50% off in-store and online!

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Exciting Opportunities

Team members have the opportunity to work at events, including various motorsport events at Silverstone, music festivals, expo shows and more!

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TRAINING PROGRAM

All team members have access to training where they are awarded a Level 2 Food Hygiene certificate upon completion.

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WORK-LIFE BALANCE

We believe a healthy work-life balance starts with good planning. Our rotas are published in advance wherever possible, helping you organise your time while supporting the needs of the business.

Plus
career growth

Many of our managers started in entry-level positions and progressed.

We love promoting from within whenever possible.

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Allergens

Ingredients