Refund policy

Refunds

1 Where we agree to provide a refund (as described in these Terms), you must provide us with one of the following proofs of purchase:

1.1 original mobile app receipt (we cannot accept photocopies);

1.2 original point-of-sale receipt;

1.3 financial statement showing the purchase (bank or credit card statement).

2 We reserve the right to reject and / or cancel any agreed refunds if you are unable to provide proof of purchase as set out in clause 6.1 above.

3 We reserve the right to reject any return, refund or exchange requests where you:

3.1 changed your mind

3.2 bought the wrong Product; or

3.3 bought the wrong flavour, size, type or quantity

3.4 contact 10 days after delivery

3.5 refuse a scheduled delivery with our courier

3.6 cannot provide the requested imagery, including an image of the DPD label